Role Description

The Front of House and Online Product Manager is responsible for creating a seamless and compelling customer experience across SHOWstudio.com, as well as communicating that experience within the SHOWstudio headquarters.&nbsp

As Online Product Manager you will be responsible for generating all online revenue and successfully increasing awareness, customer acquisition and customer satisfaction, through innovative sales initiatives.

The Online Product Manager will be responsible for:

  • Define, develop and source global product that is in line with SHOWstudio’s editorial schedule and that will appeal to the SHOWstudio audience
  • Monitor, update and oversee the SHOWstudio Shop website so that it is always current
  • Refine, optimise and customise the user experience for customer acquisition, conversion and retention
  • Optimise and oversee all SHOWstudio social media platforms including but not limited to Facebook, Twitter, Pinterest, and Tumblr
  • Drive new initiatives across the eCommerce platforms
  • Identify, initiate and nurture strategic marketing opportunities, partnerships and alliances with a view to acquiring new customers, as well as solidifying brand positioning. This would include corporate and brand partnerships as well as magazine and new media integrated partnerships
  • Continually analyze online statistics in order to target our audience and meet business goals and further drive both profitability and customer loyalty
  • Work closely with editorial team to ensure that all produce is in line with online activity
  • Monitor and report competitor activity and relevant industry trends, events and opportunities to the SHOWstudio team
  • Proactively build the reputation of SHOWstudio with target audiences
  • Manage and maintain correspondence with vendors/accounts
  • Achieve margin and sell thru targets
  • Negotiate deliveries to ensure consistent and early flow goods/merchandise to maximise sales and meet plan
  • Maintain and develop excellent vendor relationships
  • Maintain payment terms and shipping details records

Office Management

  • General office and facilities maintenance
  • Ensure day-to-day appearance and running of the studios
  • Monitor all phones and man reception area
  • Maintain supplies of stationary and equipment
  • Maintain accounts with contracted companies
  • Maintain the condition of the office and arranging for necessary repairs
  • Respond to customer enquiries and complaints
  • Review and update health and safety policies, ensure they are observed
  • Arrange regular testing for electrical equipment and safety devices

Goals

  • Show annual gross profit margin in excess of £54,000
  • Secure minimum of 33% margin on all products sold
  • Achieve annual growth of 25%
  • Provide quarterly reports to management to show progress and growth