We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and any other security devices still attached.
We cannot refund or exchange personalised, intimate, perishable or time critical goods. Please see the following list for some non-exhaustive examples:
- Goods which have been altered, or personalised to a customer's specification;
- Newspapers and magazines;
- Event tickets;
- For hygiene reasons we do not accept the return of: beauty items including toiletries, cosmetics, pierced jewellery;
- Audio or video recordings, games and computer software (unless they are returned with seal and packaging intact);
- Any other items which are unsaleable once they have been used, for health and safety or hygiene reasons
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
Upon cancellation of an order SHOWstudio.com will refund the whole sum paid by you [including costs of postage and packing for delivery to you] within 30 days of you notifying SHOWstudio.com of cancellation. SHOWstudio.com currently do not offer an exchange service via post. If you wish to exchange an item, please return the Goods as above and SHOWstudio.com shall contact you and assist you with your new order. You are responsible for the cost of returning the Goods to SHOWstudio.com upon cancellation of an order. If you do not return the Goods cancelled to SHOWstudio.com will arrange to collect them and will deduct the cost of such collection from the refund due to you.
To return an item
Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached.
Email email@example.com with the details of your order and reason for return. You will be responded to within 2 working days with instructions to send the goods back. Once we have received the item(s) a refund will be issued to your credit/debit card.
You can also return products to a SHOWstudio Shop at 19 Motcomb Street, Belgravia, London. Please ensure that you bring the original delivery note with you as proof of purchase. Please note that your return costs will not be reimbursed. Postage or other return costs will be your responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with. The goods must be returned in a saleable condition. We will consider the condition of the goods being returned before deciding whether to make a refund.